Creating Growth – our new Strategic and Business Plan
We are delighted to launch our new Strategic & Business Plan 2025-30, setting out our vision and key priorities for the next five years.
The Plan sets out our roadmap for action. From launching our Net Zero Retrofit Programme, investing in existing homes to building new homes, delivering new digital services, and working with local partners on community projects – everything we do will be about enhancing lives and creating growth for the Borders.
We’ve listened and engaged with you and key stakeholders, including shareholders, community groups and partners, in a variety of ways to inform this Plan from surveys and conversations to consultation events. Your feedback has been invaluable in shaping this Plan, reflecting what matters most to you: safe, well-maintained homes, strong communities and services that make life easier.
What’s in the Plan?
Over the next five years, we’ll focus on five main objectives:
• Great Customer Experience: Enhancing services including repairs, and addressing the housing emergency.
• Great Places: Investing in existing homes, achieving Net Zero, and enhancing neighbourhoods.
• One Team: Supporting our team to develop new skills.
• Resilient Business: Future funding opportunities and embracing new technologies.
• Smart Investment Choices: Delivering innovative housing solutions and regeneration projects.
How will this benefit you?
• improved services including a more efficient repairs service with clearer communication,
• more energy-efficient homes that help reduce fuel bills,
• increased housing options to meet local needs,
• easier access to services through new digital tools, and
• stronger, more connected communities.
A huge thank you all Tenants and SBTO who shared their views with us. Your voices have shaped this plan, and we’ll keep working with you to ensure it delivers real benefits for everyone.
Read the full plan here, or click on the image below.